Choose your call coverage.
MK Agency configures MK Dispatch for local service businesses. The scope, business rules and connected tools are agreed with the business before activation.
AI reception and service intake
Handle incoming calls for after-hours, overflow or full reception coverage. Collect the caller's name, callback number, service address, issue and urgency. Communicate approved service-call policies and escalate according to the business's rules.
The receptionist does not independently diagnose a repair or invent binding prices. Recording and AI disclosures are part of the configured call experience.
Appointment scheduling
Record a requested day and time window, or check availability and create an appointment against a connected, approved calendar. The private portal distinguishes a request from a confirmed booking and lets an authorized operator review appointments and agreed changes.
A private call and dispatch workspace
Review service requests, call back the customer, open directions, export records and use supported calendar links. Recordings and transcripts are available only where enabled and disclosed. Each business's portal requires its own authorized access.
Callbacks for direct website enquiries
Connect a business's own enquiry form to its intake process. Permissioned callback workflows can qualify a direct request and record or book its next step within the configured rules. This service handles enquiries made directly to the business; it is not a sale of purchased contact lists.
Operator notifications
Configured email or approved notification channels keep the business operator informed of a service request. Our optional MK Agency SMS program is limited to expressly enrolled business operators; sending is disabled until carrier verification and operational tests are complete.
Homeowner SMS under another contractor's brand is not covered by that operator-alert program. Any additional texting use requires its own authorization, consent and required registration.
Website setup
Contractor website setup can connect approved service information and first-party enquiries to the intake workflow. Company content, contact details and publication are reviewed with the owner before a site goes live.